HelpShelf

Help Desk Integrations

When you link your help desk provider, it will live inside your HelpShelf widget, via an easy to find Contact button.

When your users need to reach you, they'll be greeted with the exact same chat or support interface provided by the help desk provider you linked.

With the contact button neatly placed inside your sparkly new HelpShelf widget, you'll be maximising the chances that your users will discover the product and help content they actually need - reducing the overall support requests submitted.

Your users will love you all the more for it :)

Custom URL

Email

Sample Tutorial Bot

Content Integrations

Simply creating your product and help content isn't enough. Sure, it's all available in your dedicated support center - but that's not where your users are when they need the help the most.

It's also quite possible that you have great content hosted in other places too - such as a blog post focusing on a new feature, a roadmap item highlighting an upcoming feature, a Vimeo video providing a demo, and there's probably many more out there!

Finally, with HelpShelf, you can link all of these content sources together. We'll keep them nicely in sync and make sure that they are easily searchable directly within the HelpShelf widget.

We'll even analyse user behaviour - and start serving up content (on a page by page basis) that your users find the most helpful.

Sitemap

Roadmap Integrations

Often times, your users simply want to know if a particular feature is being worked on or is planned.

Link your Roadmap provider and we'll incorporate a link to it within your HelpShelf widget. And soon, we'll start making your roadmap content searchable as well.

Custom URL

Scheduling Integrations

As well as providing a way for your users to contact you, with HelpShelf, you'll soon be able to integrate your scheduling provider as well - such as Calendly. Perfect if you want to provide a quick and easy way for your users to book a meeting with someone from your team.

Integrations

HelpShelf combines all of your support resources into one gorgeous widget and then makes sure that it's available when it matters the most. Which integrations will you be adding?

Help Desk Integrations

Content Integrations

Roadmap Integrations

Scheduling Integrations